EUROPEAN BROADCASTING UNION – EBU confirmed what we posted a few weeks ago. Tickets of Eurovision 2020 are valid for Eurovision 2021. Reading the frequent Q&A on the official website, we read the following:
The tickets you have bought for Eurovision Song Contest 2020 will remain valid for 2021. The tickets will be valid for the same show you have booked (for example, if you booked for the 1st Semi-Final Jury show 2020, your tickets will be valid for the 1st Semi-final Jury show 2021). We hope to welcome you to the show in 2021.
The EBU will work with its Members and the host broadcasters of 2021 to ensure the continuity of the event in a number of different scenarios.
Will I receive a new ticket for the Eurovision Song Contest 2021?
We will inform you about this in a later stage.
Unfortunately, I cannot make it to the Eurovision Song Contest 2021 and would like to receive a refund. Is this possible?
Yes, if you are already sure you cannot attend the show in 2021, you are able to return (all) your ticket(s) and receive a refund.
You can request a refund from Monday 25 May at 12.00 CEST until Friday 5 June 2020 at 23.00 CEST.
On 25 May at 12.00, we will post a link in this section of the FAQs which you can use to request a refund.
Only the main buyer can ask for a refund. The refund process starts no later than Saturday 6 June, after the closure of the refund request period.
It can take 4 to 6 weeks before you receive your money back to the account you used to pay for your ticket(s).
Can I also request for a refund after the dates for 2021 have been confirmed?
Yes, once the dates are known, you will have another opportunity to return your tickets and receive a refund, should you not be able to attend. When the dates are known, we will inform you by email again.
I can go to the show in 2021, but unfortunately, my friends can’t, what can I do with these tickets?
We can imagine that not everyone in your group is not able to go to the Eurovision Song Contest in 2021. We will for that reason, before any further sales begin for the remaining tickets, give you the opportunity to change the names on your tickets. We will inform you by email at a later date how this will work.
Please note it is not possible to ask for a partial refund of your order.
I bought tickets from Avrotros or Ticketswap, how does that work?
These tickets will also remain valid for Eurovision Song Contest 2021.
If you are already sure you cannot attend the show in 2021, you are able to return (all) your ticket(s) and receive a refund.
You can request a refund from Monday 25 May at 12.00 CEST until Friday 5 June 2020 at 23.00 CEST.
On 25 May at 12.00, we will post a link in this section of the FAQs which you can use to request a refund.
Only the main buyer can ask for a refund. The refund process starts no later than Saturday 6 June, after the closure of the refund request period.
It can take 4 to 6 weeks before you receive your money back to the account you used to pay for your ticket(s).
If you have questions for Ticketswap, please contact them at info@ticketswap.com.
Will further tickets for next year’s show go on sale?
It is currently too early to discuss ticket sales for next year’s show. It depends on how many tickets are returned and what capacity will be available next year.
I have another question about my tickets…
If you have another question about your ticket(s), we kindly ask you to please contact Paylogic via customerservice@paylogic.com. Please note, you cannot request a refund via this e-mail address. For a refund request, please use the link on eurovision.tv which will be available on 25 May.
